Lewis Works

Blanket Customer Service Policy

This customer service policy holds for all business related and activity areas of the Lewis Works framework.

1. There are 8 customer service rules, and it is assumed that by transaction every customer has read explicitly, understands and agrees to all eight rules of the Lewis Works customer service policy, as well as any specific policy statements regarding specific areas of the Lewis Works system.

2. We handle customers on a first come, first serve basis, as rapidly and efficiently as possible.

3. We treat customers on a case-by-case basis, and handle each customer's case with the respect and individual attention it deserves, as if the customer's interests and needs were our own.

4. For each customer we create a file portfolio in hard-copy, not stored on-line, and backed up on disk not accessible to on-line hacking. We give to each customer file the individual attention to detail and extra effort it deserves.

5. Our customer's accounts are handled in a strictly confidential manner, and we assure client confidentiality and Security in all circumstances, without exception.

6. We reserve the right and privilege to refuse any customer (person or party seeking our services) any of our services, if generally any of the following conditions are deemed to exist:

• a. The customer represents or promotes pornographic materials or business interests.

• b. The customer represents or promotes any form of violence or other perversion.

• c. The customer represents or promotes exploitative interests in relation to other people or nature in any Obvious and exaggerated manner.

• d. The customer misrepresents himself/herself in any form or fashion, or represents an interest or organization that is involved in any form of deception, obfuscation or other criminal or illegal activities.

7. Conditions hold for rule number five above, and any or all of its sub-clauses, in all cases, without exception.

8. All goods and services are backed by a 30-day, full refund policy and satisfaction guarantee, unless otherwise specifically stated.

Our General Customer Service Satisfaction Guarantee

1. All customers (individuals, parties or representatives of organizations) shall be given equal access to all services on a first come, first serve basis.

2. All customers shall be provided as much technical and general information and support to make informed choices in regard to our services.